Basic awareness of utilities’ smart meter initiatives and efforts increases business customers’ satisfaction with their utility, according to the J.D. Power and Associates 2012 Electric Utility Business Customer Satisfaction Study. Released last week, the study finds that on a 1,000-point scale, satisfaction averages 709 among customers who say they are aware of their utility’s smart [...] Read More
Smart Grid Benefits
PG&E’s Green Button a hit with eMeter’s Chris King
February 14th, 2012 – In a recent blog entry (which received coverage by Smart Grid News), Chris King, President of eMeter Strategic Consulting and Chief Regulatory Officer of eMeter, shared a close-to-home experience with PG&E’s Green Button. In exploring his mother-in-law’s energy usage on the utility’s website, he discovered numerous new features that will help [...] Read More
A broader smart grid value proposition: new energy consumer research highlights
The research findings of the second wave of SGCC’s Consumer Pulse Study are now available to download. The results show that consumers want more than just savings on their electric bill from smart grid and smart meter technology. Many non-financial benefits of smart grid upgrades are as compelling as those that can save consumers money. [...] Read More
Okalahoma smart grid success story
SGCC member utility Oklahoma Gas and Electric recently heard the praise of the Oklahoma Corporation Commission for the positive effects of its $366 million smart grid program started in July 2010. To have a commissioner publicly supporting the program is an impressive step supported by positive success stories of customers saving money. OG&E continues to [...] Read More
Greater spending on electricity
An article in USA TODAY raises an important issue affecting US consumer household budgets – greater spending on electricity. Data from Bureau of Economic Analysis showed that on average, “….households paid a record $1,419 on average for electricity in 2010, the fifth consecutive yearly increase above the inflation rate.” They estimate that it added about [...] Read More






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