Consumer Engagement

Consumer adoption of the new technologies and services being deployed is ultimately the key to the success of the smart grid. Browse in this section for important news and resources dealing with customer engagement challenges and success stories.

Friday News Roundup (5/11/12)

Six steps to consumer confidence at NV Energy: The May/June issue of Electric Energy T&D Magazine explored Nevada utility NV Energy’s six-step consumer confidence plan, designed with the help of DOE Smart Grid Investment Grant Funds with the objective of instilling consumer confidence in the NVEnergize smart grid project. Based on a “one step at [...] Read More

NOVA explores the smart grid

An interesting video from NOVA scienceNOW illustrates the immense challenges and opportunities faced in modernizing the U.S. electricity grid. In the video, Eric Lightner, Director of the Federal Smart Grid Task Force at the Department of Energy (DOE), discusses how smart grid is the best way to make the largest, most interconnected machine — the [...] Read More

Consumers desire a reliable grid

A research consultant from Market Strategies International recently traveled around the U.S. – from East Coast to West Coast to the Midwest – on behalf of the Smart Grid Consumer Collaborative (SGCC) to sit down and talk to consumers about the smart grid. This effort, the qualitative underpinning of SGCC’s soon-to-be-released Consumer Voices research program, [...] Read More

Friday News Roundup (5/4/12)

Data access becoming a clearer picture: An article recently by Metering.com highlighted a new Utility Data Access Map tool available to consumers launched by the U.S. Energy Department. The tool, meant as a complement to the individual data access of the Green Button Initiative, allows consumers to understand better their energy usage by showing consumers [...] Read More

Data Privacy and Smart Meters Fact Sheet

Ever wonder how smart meters collect data and where that data goes? Who has access to it and just how private is private data? Smart Grid Consumer Collaborative has created the 2012 Data Privacy and Smart Meters Fact Sheet, a fact sheet to show just how the process of smart meter data collection works and [...] Read More