2018 Best Practices Awards

SECC will present the Best Practices Awards, aimed at recognizing leadership from electricity providers in today‚Äôs increasingly customer-centric energy ecosystem, at the 2018 Consumer Symposium: Transforming the Customer Relationship, which will be held on Monday, January 22 in San Antonio as part of PennWell’s DistribuTECH 2018. Case studies detailing the five winning programs will be released by SECC in 2018.

The inaugural Best Practices Awards will recognize five electricity providers (of all types, including energy retailers) across five distinct categories:

  • Consumer Education: Best in education or communication to consumers around smart energy technologies or programs.
  • Consumer Engagement: Exemplary level of participation in technology adoption, utilization (e.g., demand response) or a program related to energy engagement.
  • Culture Transformation: Evidence of significant shift toward increased customer centricity in an energy-related organization.
  • Smart Energy Innovation: Introduced a new consumer energy technology, application or technique related to energy engagement or distributed generation.
  • Underserved Markets: Consumer engagement product or program that has successfully penetrated an underserved market segment.

The nominations process is currently open to the public now through Friday, October 20 via an online form. Winners will be selected from the nominations in November by an advisory panel of 11 industry experts. If you have questions, please reach out to sgcc@smartgridcc.org.